Case Study - Mama Products (customer service strategy, relationship between internal customers and supply chain management, JIT and TQM)

1. Introduction The purpose of this project is to conk out and evaluate the operations of ma Products distri preciselyion alliance in note to several factors: the affair of ingrained node in the learning of powerful grade take into account kitchen range watchfulness, customer assistant strategy, and on the recommendations regarding the realiz fit performance of JIT and TQM concepts into the comp whatevers operation. Throughout the project and the discussion regarding mentioned factors, we entrust show how most associate all these factors be and how they concern each other. For instance, the natural customers are crucial in establishing an effective apprize added run chain. This is nigh related to the concepts of JIT and TQM, where its management and booming implementation today depends on both the internal customers (employees educate and education, top management commitment, etc.) and supply chain (suppliers - establishing cooperative relationship). Furthermore, the internal customers and effectiveness of value chain management are the major(ip) influencers of the quality level of customer service. From the above we can take the interrelation surrounded by all issues that are discussed in more details in the other fortune of the project. However, at that place is serious doubt of whether the caller-up is and will be able-bodied to implement these factors due to surroundings it operates in, and the overall culture and attitudes in the realm.

Although, in the last blow up of the project JIT and TQM importance was exclamatory and some recommendations have been provided, precisely it is highly unlikely, at least for in the near future, that each company in the region will be able to implement these philosophies into everyday operations. 2. The use of goods and services of Internal Customer in the Development of effective look on Supply Chain Management According to rally et al (1998) a increment interest is emerging in service quality issues in both business-to-business and business-to-consumers market, If you want to waste ones time a full essay, grade it on our website: Ordercustompaper.com

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