Quationair on Airtel Broadband Customer Satisfaction Essay

QUESTIONNAIRE BASED ON CUSTOMERSATISFACTION summon OF THE ORGANISATIONADDRESS / OFFICE (1) . BRANCH OFFICE / HO ..( INDIA / ABROAD) disturb NO. (S).. (1) (2) INFORMATION COLLECTED FROM DESIGNATION/ E-MAIL ID .NO. OF net profit USERS ..HOURS OF USAGE PER DAY. ** ABOUT YOUR ORGANISATIONSYSTEM ADMINISTRATOR.... IT managing director .1. Overall, how do you feel about your experience with BHARTI as your Internet receipts Provider?Excellent truly Good Good Fair Poor 2. Rate the following aspects of your internet connection from BHARTIExcellentVery GoodGoodFairPoorReliability Speed busybodied signals Disconnects 3 In speaking with your support representative, how would you rate the following as friendly, as professionalism or as in interested in result your caper? a. FriendlyAs friendly as I expected Friendly Average little friendly than I expected Unfriendly N/A b. ProfessionalismAs professional as I expected Professional Neither professional nor unprofessional Le ss professional than I expected Unprofessional c. Interest in solving your riddleAs interested as I expected Very interested Interested Neither interested nor uninterested Uninterested 4.When solving your problem, how would you rate the information provided? Extremely swell up presented and understandable Well presented and understandable Sufficient to solve the problem unvoiced to understand Extremely difficult to understand N/A 5. reason of the problemVery satisfied that my problem was understood Somewhat satisfied that my problem was understood Unsure that my problem was understood My problem was not understood Did not do the ability to solve my problem 6. Was your problem solved on this ring?Yes No Do not remember Other ___________________________________7. If your answer to the previous question was no, why?The problem was caused by a piece of software other than Bharti software. The problem was due to a network or server outage. The problem was with my govern ing body or phone lines. I got transferred to someone who could fix my problem. I got forestall and decided it was not worth fixing myProblem. The rep lacked the knowledge to resolve the problemsWith my Bharti software and connection correctly. Other ___________________________________8. If you needed to contact Bhartis technological support again and were given the option to speak with this representative, would you?Yes No Undecided 9. How would you rate Bharti technical foul support as compared to that of other companies? Much better than other companies technical support. Better than other companies technical support. About the same quality as other companies technical support. Worse than other companies technical support. Much worse than other companies technical support. I have never contacted another confederacy for technical support. N/A